Connect Zime to Claude with MCP
Zime plugs directly into AI assistants like Claude (Desktop and Web). Once connected, you can ask about your Zime calls, transcripts, and insights in plain language, right inside your assistant, and it pulls the answers live from Zime.
Why connect Zime to your AI assistant?
No more switching tabs or exporting data. Ask "what objections came up in my calls last week?" or "find the call where we discussed pricing" and get an answer in seconds, in the tool you are already working in. You stay in your flow; Zime does the lookup.
The integration uses MCP (Model Context Protocol), the open standard for connecting AI assistants to live data sources. You log in once with your normal Zime account. There is no API key to manage, and you only ever see your own data, with exactly the same access rules as the Zime dashboard.
Before you start
- A Zime account (your work email). You log in the usual way.
- Server URL:
https://mcp.zime.ai/mcp(include the/mcp, it is required).
Who can add the connector
Custom connectors are available on Claude's Free, Pro, Max, Team, and Enterprise plans, but who may add one depends on your plan:
| Claude plan | Who adds the connector |
|---|---|
| Free / Pro / Max | You add it yourself, no approval needed. Free is capped at one custom connector. |
| Team / Enterprise | Only a workspace Owner (or Primary Owner) can add it for the organization. Members then connect to it from their own settings. On Enterprise, an Owner can delegate this to a custom admin role; on Team it is always Owner-only. |
On Team or Enterprise and not an Owner? Ask your workspace Owner to add the Zime connector for the organization first (steps below). Once they have, you connect to it from your own settings.
Add Zime on Claude (Free / Pro / Max)
Menu label note: Anthropic currently calls this area Customize > Connectors; some older screens say Settings > Connectors. It is the same place. If you do not see Customize, look for Settings.
In the Claude sidebar, click Customize (or Settings), then open the Connectors tab. Direct link: claude.ai/customize/connectors.
Click the + button next to Connectors and select Add custom connector. (You may also see "Browse connectors"; that is for pre-built ones. For Zime choose Add custom connector.)
Name: Zime. Server URL: https://mcp.zime.ai/mcp. Leave all other fields (Advanced settings / OAuth) blank.
A browser sign-in opens automatically. Enter your work email at zime.ai/login and complete your normal Zime login. The connector shows Connected.
Add Zime on Claude (Team / Enterprise)
A two-part flow: an Owner adds it once for the organization, then each member connects.
Part A: Owner adds Zime org-wide (one time)
From your account menu, go to Organization settings > Connectors. Direct link: claude.ai/admin-settings/connectors (some screens label it Admin settings).
Inside the Connectors panel in Organization settings.
Hover over Custom to reveal Web / Desktop. Select Web.
Enter https://mcp.zime.ai/mcp, leave OAuth blank, then click Add.
Adding the connector makes Zime available to the team. It does not grant anyone access automatically: each person must sign in individually with their own Zime account.
Part B: Each team member connects
Go to Customize > Connectors in Claude.
It appears with a Custom label. Click Connect.
Complete the one-time sign-in at zime.ai/login using your work email.
Click + at the bottom-left of any chat (or type /), hover over Connectors, and enable Zime.
What you can ask
Just type naturally. Claude picks the right tool automatically:
- "List my calls from last week."
- "Show me transcripts from my calls between 2026-05-01 and 2026-05-15."
- "Search my calls where we discussed pricing, competitors, or renewals."
- "What insights came up in my recent calls?"
Under the hood this maps to four tools: list calls, list transcripts, search transcripts, and call insights, all scoped to you.
Want every call exported to Google Drive automatically? See the next guide: Export Zime calls to Google Drive.
Security & privacy
- No API keys. You authenticate through your standard Zime login.
- Your data only. You see exactly what you would see in the Zime dashboard, with the same per-user access rules. Each person authenticates individually, even on a shared org connector.
- Login expires like any session. When it does, you are simply prompted to log in again.
Troubleshooting
I don’t see the "Add custom connector" option. Why?
You are most likely on a Claude Team or Enterprise plan, where only a workspace Owner can add custom connectors. Ask your Owner to add Zime org-wide under Organization settings, then Connectors, then Add, then Custom, then Web. Once added, Zime appears in your own Customize and Connectors screen with a Custom label and a Connect button.
The login window does not open on Claude Desktop. What do I do?
Fully quit and reopen Claude Desktop, then try connecting again. If you are using the mcp-remote fallback, make sure Node.js and npx are installed on your machine.
The connector worked, then stopped. What happened?
Your Zime session expired, exactly like a normal web session. Make any Zime request in Claude and it will prompt you to log in again.
Claude Web shows an error after I log in. What should I check?
Double-check the server URL. It must be https://mcp.zime.ai/mcp, including the /mcp path at the end.
The connector will not connect on a private or VPN-restricted network.
Use the Claude Desktop mcp-remote fallback on that machine, which routes the connection through a local process. If you are still stuck, contact your Zime representative or dev@zime.ai.
Need raw data instead of an assistant? The Zime REST API serves the same calls, insights, and transcripts for your warehouse or in-house tooling. And if you are building your own agents, see MCPs for In-House Agents.