We are happy to have you here at Zime.ai!

This Privacy Policy (“Policy“) applies to the use of the website www.zime.ai, and any included domains or sub-domains, [and its associated software, services, AI agent, application or any other medium authorized by the Company] (hereinafter referred to as the “Platform“), owned by Inner Fit Research Inc., a company incorporated under the laws of United States (hereinafter referred to as the “Company“ “Zime“ “we“ “us“ and “our“).

The Platform offers AI powered technology and infrastructure that redefines sales approach with custom actions designed to adapt, learn, and elevate rep performance, and accelerates sales plays adoption (“Service(s)“).

The Company is committed to respecting your online privacy and recognizes your need for appropriate protection and management of any information you share with the Company on and through the Platform.

When you visit, use our Platform, or engage with any of our Services, we recognize the trust you place in Us by sharing your information. We are committed to safeguarding your privacy and take this responsibility seriously. This Policy explains how the Company will collect, use, share and process your information in relation to use of the Platform.

If you do not agree with the terms mentioned herein, please exit this Platform and restrict your access. By accepting this Policy, you understand and agree to the collection, use, sharing and processing of personal information as described herein. If you provide the Company with personal information about someone else, you confirm that (a) such information is accurate and up-to-date; (b) such person is aware that you have provided their information; and (c) they consent to both the disclosure and the use/processing of their information in accordance with this Policy. This Policy applies to all the current and former visitors, users and others who access this Platform.

By visiting our Platform or using our Services in any way, you represent that you are at least the age of majority in your state or province of residence or have given Us your consent to allow any of your minor dependents to use the Platform. If you are unwilling or unable to be legally bound by this Policy, please do not use the Platform.

This Policy shall be deemed to be incorporated into the terms of use of the Platform (the “Terms of Use“) and shall be read in addition to the Terms of Use. In the event of any conflict between this Policy and the Terms of Use, the interpretation placed by the Company shall be final and binding on you.

By accessing or using the Platform or otherwise giving Us your information, you undertake that you have the capacity to enter into a legally binding contract vide this Policy, which constitutes a legally binding document between you and the Company under the applicable laws. The Company will collect and process your personal data carefully, only for the purposes described in this Policy and only to the extent necessary as defined herein and within the scope of the applicable legal regulations. This Policy seeks to ensure that any personal information handled by the Company is managed in a way that is ethical, compliant and adheres to best industry practices.

Please read the terms and conditions of this Policy carefully, before accessing or using this Platform. By accessing or using the Platform including its informational services provided via the Platform, you agree to the terms of this Policy. If you are accepting this Policy on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind such person, company or legal entity to these terms.

This Policy describes the types of information the Company collects, why and how the Company uses the information, with whom the Company shares it, and the choices you can make about the Company's use of the information. This Policy also describes the measures the Company takes to protect the security of the information and how you can contact the Company about its privacy practices.

This Policy describes the Company's current data protection policies and practices and may be amended/updated from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on the Platform and/or upon notification to you. It is recommended that you regularly check this Policy to apprise yourself of any updates. Your continued use of Platform or provision of data or information thereafter will imply your acceptance of such updates to this Policy.

We collect various types of information to provide, enhance, and secure our Services. The information we collect depends on how you interact with the Platform, whether as a visitor, or a registered user. This section explains the types of information we collect, grouped into categories for clarity.

The Company collects information that may be used to identify an individual, including, but not limited to, the first and last names, email address, or any other information which you may submit on and through the Platform.

If you use paid services on the Platform, we may collect your payment information, such as bank account details, debit card, credit card details or other payment methods, transaction history, including amounts paid and services received. All payment data is processed by third-party payment processors in compliance with applicable regulations.

The Company may also collect some non-personal information that does not specifically identify an individual or business.

When you authorise the Company to connect with third party sales platforms or CRM or any other integrated systems, we collect such work related data including but not limited to CRM data, customer names, contact details, opportunity records, activities, sales stages, pipelines, revenue figures, and related metadata, interaction history, notes, communications, and engagement logs with your customers, workflow data, tasks, assignments, statuses, and user behavior data, and other metadata, hashed data, developed and object codes or API calls integrated or connected with your CRM account.

Any messages, emails, or other communications you send to us through the Platform (e.g., customer service inquiries, feedback, or lesson-related questions) may be collected to respond to you or improve our services. This may include email addresses, the content of your messages and any attachments, such as files, images, or audio recordings

Personal Information, Payment Information, Non-Personal Information, Usage Information, Third Party Integrations Information and Communications shall hereinafter be referred to as “Information“. The Company limits the collection of Information which is necessary for its intended purpose.

By accepting the terms of this Policy, you expressly consent to the Company's use, access, processing and disclosure of your Information in accordance with the terms of this Policy.

In case you wish to avail of any or all of the Services provided on the Platform, the Company shall provide a method for sign-up and login, which may include signing in using your email address, or social media logins, or any other mechanism as may be available on the Platform (“Login Credentials“) as set out in the Terms of Use. You may be required to fill in the Information on the Platform including full name and email address to set up your account on the Platform.

You hereby explicitly agree that your use and access of the Login Credentials shall be governed by the Terms of Use read with the terms of this Policy and any other agreement that you may enter into with the Company. You should not share your Login Credentials, one-time password or other security information for your account with anyone. If we receive instructions using your Login Credentials, we will consider that you have authorized the instructions.

Our Services are not designed to attract children under the age of 16. We do not knowingly collect Personal Information from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any Personal Information stored with us with regard to such child. If you are a parent or guardian and believe we have collected Personal Information from your child in violation of legal requirements, please contact us immediately at support@zime.ai.

The Company may collect Information from you when you:

You hereby acknowledge and agree that all Information is provided by you to the Company voluntarily and the Information provided by you is not subject to any undue influence.

The Company may use cookies to monitor the Platform usage including, without limitation, to provide useful features to simplify your experience when you return to the Platform, like remembering your Information and to deliver relevant content based on your preferences, usage patterns and location, please see Cookie Policy for more details.

The Company may also collect Non-Personal Information or Usage Information based on your browsing activity and in relation to your use or access to the Platform which may or may not be publicly accessible.

Information collected by the Company from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.

You may use the Platform without providing the Company any Information about yourself. However, you may not be able to access certain Services of the Platform in case you choose to do so.

The Company uses the Information you provide to:

The Company may use your Information to monitor usage of the Platform for auditing, system maintenance, diagnostics, and ensuring compliance with applicable agreements, internal policies, and legal obligations.

The Company may use your Personal Information as necessary to comply with U.S. federal or state laws and regulations, legal processes, or enforceable governmental requests (including subpoenas or court orders), or to assert or defend legal claims. It may also use the Information to protect the rights, property, or safety of the Company, its users, its employees, or others.

The Company may use Information for security and risk management purposes, including auditing access and usage, enforcing its Terms of Use or other applicable policies, and investigating suspected violations, fraud, or threats.

The Company may aggregate, de-identify, or anonymize your Information to create data sets that do not identify you individually. Such data may be used to improve our Services, train AI models, perform analytics, or share with partners and service providers for lawful business purposes. De-identified data will be maintained and used in accordance with applicable laws and safeguards to prevent re-identification.

The Company may use Non-Personal Information or Usage Information to perform analytics, improve its algorithms, enhance features, assess performance, and support research and development efforts.

Subject to applicable law and your communication preferences, the Company may use your Information for marketing and promotional purposes, such as to inform you about new products, features, whitepapers, case studies, webinars, and other offerings that may be relevant to your business needs. You may opt out of such communications at any time using the unsubscribe link or by contacting us.

When you contact the Company or send messages through the Platform, the Company may use your Communications Information to respond to your requests and to communicate with you in the future about Services, updates, and promotional opportunities, consistent with applicable law.

We do not sell your Personal Information for monetary consideration. However, we may share your Information, including Personal Information, with third parties in accordance with this Privacy Policy and applicable laws, for the purposes described herein.

We may share your Personal Information with third-party service providers, vendors, or partners who assist us in delivering our services. These may include cloud hosting and infrastructure providers; payment processors; customer support and CRM platforms; data analytics providers; communication and email delivery services; integration and API partners (e.g., Salesforce, other CRM platforms, analytics tools) and such third parties are authorized to access your Information only as necessary to perform their services and are contractually obligated to maintain the confidentiality and security of your data and not to use it for any other purpose. The Company does not make any representations concerning the privacy practices or policies or terms of use of such websites/third parties, nor does it control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on and with such websites/third parties.

We may disclose your Information to courts, law enforcement, regulatory authorities, government agencies, or other third parties to comply with legal obligations, subpoenas, court orders, or legal processes; to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements; to enforce our rights, terms, or agreements; to protect the rights, property, or safety of Company, its users, or others. These entities determine their own purposes and means of processing, and their privacy practices are governed by their own privacy policies. We recommend reviewing their privacy policies to understand how your personal data is handled.

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you. This data may be used for industry research, benchmarking, analytics, marketing, and product development purposes.

We may share your Information with third parties if you give us your consent or direct us to do so, including through your use of integrations or third-party services connected to the Platform.

Where permitted by applicable law and subject to your choices, we may share limited Personal Information (such as email addresses or hashed identifiers) with marketing and advertising partners to serve you with relevant promotional content or measure campaign effectiveness. You may opt-out of such sharing by managing your privacy settings or contacting us directly.

The Platform may contain links and interactive functionality interacting with the websites of third parties or third parties including without limitation the payment gateways, advertisements, social media websites. The Company is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such websites or third parties. Before enabling any sharing functions to communicate with any such websites or otherwise visiting any such websites, the Company strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party websites.

In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, sale of assets, or transition of service to another provider, your Information may be disclosed, transferred, or sold as part of that transaction, in accordance with applicable law. Any successor entity will be bound by the terms of this Privacy Policy or a policy at least as protective.

Although the Platform is primarily available and intended for use within the United States, your Information may be transferred to, stored in, or processed in countries outside of the United States to countries where our service providers, business partners, or vendors are located. These countries may have different data protection laws than those in the United States, and in some cases, those laws may not provide the same level of protection as U.S. law. When your Information is transferred to countries outside the United States, we take reasonable steps to ensure that your Information is treated securely and in accordance with applicable data protection laws.

While we strive to ensure compliance with applicable laws and regulations, it is not feasible for us to address the specific laws of every region. However, we are committed to protecting the privacy and Personal Information of all our users.

By accessing and using our services as a user outside the USA, you acknowledge and agree to the terms of this Policy and our data practices.

As a user outside the USA, you may have certain rights regarding your Personal Information under the applicable laws of your region. While we strive to respect these rights to the extent required by law, please note that our ability to fully address specific legal requirements may be limited. We will, however, make reasonable efforts to assist you in exercising your rights as permitted by applicable laws.

While we endeavour to comply with applicable laws and regulations, including privacy and data protection laws, in all regions we operate, it is important to note that certain laws may have extraterritorial application. We encourage users outside the USA to familiarise themselves with the local laws that may apply to their Personal Information and to assess the risks associated with using our services.

We believe that trustworthy AI starts with responsible design. Our AI features are built to assist and not replace human decision-making, and we prioritize privacy, transparency, and control in everything we do. This section outlines how we govern our use of AI to align with applicable privacy laws and ethical AI standards.

We use foundation models from reputable providers such as OpenAI, Gemini (Google), and Anthropic. These platforms are selected based on their track record in model safety and alignment, bias mitigation and regulatory compliance. We do not use unvetted open-source models or fine-tune models ourselves, minimizing risks related to governance and intellectual property.

Rather than relying on generic AI outputs, we build a custom knowledge layer using content provided by each customer (e.g., playbooks, product sheets, internal documentation). This ensures that all outputs are grounded in enterprise-approved sources, responses are relevant, accurate, and context-aware and the risk of hallucinations is significantly reduced.

We maintain a robust feedback loop to ensure reliability. During onboarding, 100% of AI insights are manually reviewed and post-onboarding, we sample AI outputs weekly for quality control. Users can flag issues directly in the UI and which are addressed within 3–4 business days. This helps us to continuously improve our systems based on real-world usage.

We incorporate privacy safeguards at every stage of our AI lifecycle. Personal Information is processed only when necessary, and always with safeguards. Wherever possible, we use de-identified or synthetic data, and our systems are built to avoid generating or exposing Personal Information in outputs. We are also implementing automated redaction tools to remove sensitive data from responses.

Access to AI systems is restricted via role-based permissions. All Personal Information is encrypted in transit and at rest. AI usage is monitored and logged to detect misuse or anomalies. Enterprise admins can control what data sources the AI can use and which types of questions are allowed.

We are actively building explainability features, so users understand why an AI insight was generated, bias and fairness checks, to ensure outputs are consistent across roles, industries, and geographies and a structured AI governance framework, including internal tools, ethics oversight, and regulatory readiness.

Our mission is to help enterprise sales teams make better decisions using AI without compromising privacy, accuracy, or control. We are committed to evolving our governance practices as AI regulations and standards mature.

You have the right to change your mind and withdraw permission from us to use your Personal Information as per the applicable laws including as per California Consumer Privacy Act, 2018. Here is what you can do:

You may request to provide a record of your Personal Information collected by the Company upon verification of your identity.

If any of the Personal Information stored with us is inaccurate, you may review, correct or rectify such inaccurate Personal Information.

You have the right to withdraw your consent given for the Personal Information at any point, provided such withdrawal of the consent is intimated to the Company in writing requesting the same.

You can unsubscribe from marketing emails by following the instructions provided in the email or by contacting us directly. However, please note that opting out of marketing emails may not stop Service related or other non-marketing communications.

You can remove certain content through your account. If you wish to close your account, please contact us with your request.

Please note that you may withhold your consent to process your Personal Information prior to the collection and processing of your Personal Information.

To exercise the aforementioned rights, you may send a request at support@zime.ai. However, in some circumstances, such as those in which the Company is required by law or other legal obligations to retain or process your Personal Information, these rights may be restricted. This could also have an impact on the Company's ability to serve you, which could result in the end of the Services you receive from the Company.

Once you withdraw your consent to share the Personal Information collected by the Company, the Company shall have the option not to fulfil the purposes for which the said Personal Information was sought and the Company may restrict you from using the Services on the Platform and/or the Platform itself.

The Company reserves the right to verify and authenticate your identity and your account Information and/or payment Information in order to ensure accurate delivery of Services. Access to or correction, updating or deletion of your Personal Information may be denied or limited by the Company if it would violate another person's rights and/or is not otherwise permitted by applicable law.

The Company will store your Personal Information only as long as necessary to provide the Platform and for legitimate business purposes, such as maintaining Platform performance, making data-driven decisions, complying with legal obligations, and resolving disputes. Your Personal Information will be stored for as long as you remain a user of the Platform.

We will also store your Information for at least the duration required or permitted by law or as necessary to fulfill the purpose for which it was collected. The retention period will vary based on the nature of the Information and your interactions with the Company.

You agree that you will not submit any false Information or any illegal or damaging content to the Platform. The Company reserves the right to terminate access to or the ability to interact with the Platform in response to any concerns the Company may have about false, illegal, or damaging content submitted by you, or for any other reason, in its sole discretion.

The Company has taken adequate measures to protect the security of Information and to ensure that your choices for its intended use are honoured. The Company takes robust precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, in accordance with applicable laws. Our security measures include, but are not limited to:

Where relevant, we may obtain and maintain independent third-party certifications or audits to validate our data security practices (e.g., SOC 2 Type II, ISO 27001).

The Company considers the confidentiality and security of your information to be of utmost importance. It, therefore, uses industry standards, and physical, technical and administrative security measures to keep Information confidential and secure and the Company will not share your Information with third parties, except as otherwise provided in this Policy. Please be advised that, however, while the Company strives to protect Information and privacy, the Company cannot guarantee or warranty its absolute security when Information is transmitted over the internet into the Platform. The Company will annually evaluate this necessity considering your privacy and our relation while keeping the applicable legislation in mind. Non-Personal Information will be retained indefinitely.

For any loss or theft of Information, due to unauthorized access to your device through which you use the Platform or other reasons solely attributable to you, the Company shall not be held liable or responsible under any circumstance whatsoever. Further, the Company shall not be responsible for any breach of security or for any actions of any third parties/vendors or events that are beyond the Company's reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the user, etc.

As per California Consumer Privacy Act, 2018 (“CCPA“) users from California have the following rights:

You have the right to be informed about the categories of Personal Information being collected, as well as the purposes for which it will be used, at or before the point of collection. Upon a verifiable request, we are required to disclose and provide you with a copy of the Personal Information collected concerning you.

You have the right to request the deletion of your Personal Information.

You have the right to be free from discrimination for exercising your rights under the CCPA.

You have the right to opt-out of the sale or sharing of your Personal Information to third parties.

You have the right to request corrections to any inaccurate Personal Information concerning you.

You have the right to request limitations on the use and disclosure of your sensitive personal information, where applicable.

If you are a California resident and wish to exercise your rights under the CCPA, please email us at support@zime.ai. Be sure to specify the privacy right you wish to exercise in the subject line (e.g., “CCPA Opt-Out“) and provide your mailing address and state of residence. We will respond to all legitimate requests within one month and in accordance with applicable legal requirements.

If you are located in the European Union (EU) or the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (EU) 2016/679 (“GDPR“) with respect to your personal data:

You have the right to request access to your Personal Information that we process, including details about the categories of data we collect, the purposes of processing, the recipients of your data, and the duration for which your data will be stored.

You have the right to request correction of any inaccurate or incomplete Personal Information that we hold about you.

You may request the deletion of your Personal Information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent (where processing is based on consent).

You may request the restriction of processing of your Personal Information if:

You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.

You have the right to object to the processing of your Personal Information on grounds relating to your particular situation where processing is based on our legitimate interests. You also have the right to object to the use of your Personal Information for direct marketing purposes.

Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal.

You have the right to lodge a complaint with your local data protection authority if you believe that our processing of your Personal Information violates the GDPR.

If you are an EU/EEA resident and wish to exercise any of your rights under the GDPR, please email us at support@zime.ai. Please specify the nature of your request (e.g., “GDPR Data Access Request“) and include sufficient information to verify your identity and respond to your request appropriately. We will respond to all legitimate requests within one month and in accordance with applicable legal requirements.

While we strive to ensure compliance with applicable laws and regulations, it is not feasible for us to address the specific laws of every region. However, we are committed to protecting the privacy and Personal Information of all our users.

By accessing and using our services as a user outside USA, you acknowledge and agree to the terms of this Policy and our data practices.

As a user outside USA, you may have certain rights regarding your Personal Information under the applicable laws of your region. While we strive to respect these rights to the extent required by law, please note that our ability to fully address specific legal requirements may be limited. We will, however, make reasonable efforts to assist you in exercising your rights as permitted by applicable laws.

While we endeavour to comply with applicable laws and regulations, including privacy and data protection laws, in all regions we operate, it is important to note that certain laws may have extraterritorial application. We encourage users outside USA to familiarize themselves with the local laws that may apply to their Personal Information and to assess the risks associated with using our services.

The Company shall not be liable to you for any loss of profit, anticipated savings, goodwill, reputation or business opportunities or any type of direct or indirect, incidental, economic, compensatory, punitive, exemplary or consequential losses arising out of performance or non-performance of its obligations under this Policy.

The Company is not responsible for any actions or inactions of any third parties, that receive your Information.

Notwithstanding anything contained in this Policy or elsewhere, the Company shall not be held responsible for any loss, damage or misuse of your Information, if such loss, damage or misuse is attributable to a Force Majeure Event and/or any third party. The term “Force Majeure Event“ shall mean any event that is beyond the reasonable control of the Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, epidemic, pandemic or national/state lockdown due to any reason and any other similar events not within the control of the Company and which the Company is not able to overcome.

The Company reserves the right to update, change or modify this Policy at any time. The Policy shall come to effect from the date of such update, change or modification. It is recommended that you regularly check this Policy to apprise yourself of any updates. Your continued use of the Platform or provision of data or Information thereafter will imply your unconditional acceptance of such updates to this Policy.

This Privacy Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of laws principles.

Any legal action or proceeding arising under this Privacy Policy shall be brought exclusively in the courts located in San Jose, California, USA, and you consent to the jurisdiction of such courts.

In accordance with applicable privacy laws and as a best practice under global privacy regulations, we have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with applicable data privacy laws.

Our DPO is responsible for:

If you have any questions, concerns, or requests related to how we handle your personal data, or if you wish to exercise your rights under the GDPR or CCPA, you may contact our Data Protection Officer (DPO):

Name: Ashish Gupta

Email: ashish@zime.ai

Mailing Address: 3rd floor, The Office Pass, Paras Downtown Center, Parsvnath Exotica, DLF Phase 5, Sector 53, Gurugram, Haryana 122003

We will respond to your inquiry within the time period required by applicable laws.

If you have any questions about this Privacy Policy, please contact us at:

Email: support@zime.ai

Address: Inner Fit Research Inc, 100 Buckingham Dr. Apt. #243, Santa Clara, CA 95051, United States

DISCLOSURE : Zime's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

By using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

If you do not agree with any part of this Privacy Policy, please do not use our Platform.

This Privacy Policy is designed to be transparent and comprehensive. We encourage you to read it carefully and contact us if you have any questions or concerns.

Thank you for trusting Zime with your information. We are committed to protecting your privacy and providing you with the best possible experience on our Platform.

If you have any questions about this Privacy Policy, please contact us at:

Email: support@zime.ai

Address: Inner Fit Research Inc, 100 Buckingham Dr. Apt. #243, Santa Clara, CA 95051, United States

We will respond to your inquiry within the time period required by applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make changes to this Privacy Policy, we will update the “Last Updated“ date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Zime is committed to protecting your privacy and ensuring the security of your personal information. By using our services, you agree to the following limited use clause:

By using Zime's services, you acknowledge and agree to the terms outlined in this limited use clause.