Customer Success Team
Zime has a dedicated customer success (CS) team which is regularly in touch with customers. Along with regular problem solving, the CS team is also responsible for handling privacy related complaints and requests.
In his absence, the team is reachable at cs-mail@zime.ai.
Request Handling Process
The Zime team verifies the identity of the requester to prevent fraudulent claims. They assess whether the request falls under Zime’s legal responsibility and jurisdiction.
Acknowledgment of receipt is provided within 24 to 48 hours.
If request handling requires further clarification, the requester is invited to have a call for deeper discussion.
If requests are simple, such as disabling an account, deletion of data, or change in settings, then instructions are sent to help the customer carry out these actions via their account at zimeapp.zime.ai.
Escalation & Compliance
Complex cases are escalated to the customer’s point of contact or legal teams when needed. Zime regularly reviews and updates procedures to align with its privacy policies and legal requirements.