#6 Scaling Sales Coaching: How Orbito Is Tackling Consistency and Nuance in Enterprise Sales

Driving Consistent Sales Behaviors and Coaching at Scale in Enterprise SaaS

VP Sales / Head of Sales Enablement, Enterprise SaaS, Global (US/EMEA) teams
Sep 19, 2025
10:23

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Key takeaways from this call

  • Orbito’s sales org covers a wide range of experience, from junior to very senior, across multiple global teams.
  • Lack of a consistent, methodical sales framework is causing unpredictable results, especially in enterprise deals.
  • Current tools like Gong are used for call recording but fail to deliver actionable, contextualized coaching for nuanced behaviors.
  • Existing playbooks are time-consuming to build and quickly become stale—reps often ignore rigid methodologies.
  • Key initiatives include improving qualification, multi-threading, cross-sell/upsell, and aligning messaging across product launches.
  • Orbito’s biggest challenge is making nuanced, high-impact behaviors visible, measurable, and coachable at scale.
  • Zime’s approach enables rapid (7-day) creation of data-driven, custom playbooks based on top-performer calls and actual customer responses.
  • Zime automates prep notes, post-call insights, leaderboards, and just-in-time coaching, driving adoption and accountability.
  • Unlike generic AI trackers, Zime surfaces real behavioral patterns and pain intensity, providing actionable insights for managers.
  • Zime’s low-lift onboarding and integration with existing tools like Gong address both compliance and implementation hurdles for Orbito.
Persona: About Client

Who Lisa Leads: A Diverse, Global Sales Organization

The Team

Lisa leads Orbito’s global sales org, spanning growth and strategic enterprise teams in both US and EMEA.

* Experience levels range from junior to highly seasoned reps and solution engineers.

* "Today we are lacking consistent, cohesive sales framework across the board."

The Challenge

* Startup mentality persists despite enterprise scale.

* Approaches to deals and messaging remain unsystematic.

  • Leads global sales and solution engineering teams
  • Wide range of experience and tenure
  • Organization is shifting from startup to enterprise mentality
Initiative

Why Orbito Is Prioritizing Consistent Sales Behaviors Now

The Initiative

Lisa’s main objective: drive consistent, predictable sales behaviors and outcomes—especially in enterprise and growth segments.

* Focus on qualification, multi-threading, cross-sell/upsell, and adoption of new messaging.

* "How do you take the value story and measure that?"

  • Drive consistency in sales execution across teams
  • Improve qualification and discovery process
  • Enable new product launches and messaging alignment
  • Increase cross-sell and upsell through better playbook adoption
Nuances

The Nuances That Matter: Beyond Surface-Level Metrics

What Makes Sales at Orbito Unique

* Winning behaviors are nuanced: it's not just about mentioning keywords, but asking the right questions to the right personas at the right time.

* "It's always the nuances—how do you do discovery, talk the right thing, go upmarket, do multi-threading."

* Current enablement tools struggle to capture and coach these nuances.

  • Nuanced behaviors drive deal success
  • Need to measure context and timing, not just activity
  • Custom nuances for different teams and motions
Lack of Nuance to Customer Problems

What’s Missing: Context and Depth in Coaching

Where Current Tools Fall Short

* Gong and similar tools only track surface-level activity (keywords, phrases), missing the context and intent.

* "He may have said the right words, but maybe he was saying it to the wrong guy, or in the wrong timing."

* Playbooks take months to build and quickly become irrelevant.

  • Surface-level trackers lack context
  • Playbooks are time-consuming and become stale
  • Reps ignore rigid, academic methodologies
Impact

What’s at Stake: Predictability and Revenue Growth

The Impact

* Inconsistent sales approaches lead to unpredictable revenue and missed opportunities, especially in enterprise deals.

* Enablement is seen as a cost center, not a revenue driver.

* "We want to drive consistent behaviors so there's predictability in the revenue, predictability in my deals."

  • Unpredictable revenue and deal outcomes
  • Missed cross-sell and upsell opportunities
  • Enablement struggles to show measurable impact
Current Ways Are Failing

Why the Old Way Isn’t Working

Broken Systems

* Playbooks take too long to build, and reps don’t use them.

* LMS and training programs have low adoption.

* Fine-tuning generic AI trackers (like Gong) is labor-intensive and ineffective for nuanced behaviors.

  • Playbooks are slow to build and quickly outdated
  • Training and LMS have low impact on real behaviors
  • Generic AI tools fail to capture and coach nuanced actions
Wishlist

What Lisa Wants: Rapid, Data-Driven, Custom Coaching at Scale

The Wishlist

* A solution that identifies, documents, and drives adoption of Orbito’s unique winning behaviors—fast.

* Playbooks that are credible, dynamic, and based on real top-performer calls and customer responses.

* Automated, just-in-time coaching and insights for both reps and managers.

* "If you could just build these playbooks in 7-14 days and drive adoption, that would be a game-changer."

  • Rapid creation of custom, credible playbooks
  • Automated insights and prep notes before every call
  • Real-time measurement of behavior adoption and impact
  • Scalable coaching and accountability for managers
Picked Zime

Why Zime: Fast, Nuanced, Scalable Sales Enablement

Why Zime Stands Out

* Zime delivers a low-lift, compliant onboarding and builds a 'sales brain' from Orbito’s own calls, content, and context in under 2 weeks.

* Unlike Gong, Zime surfaces behavioral patterns, pain intensity, and anti-patterns that actually drive results, not just activity.

* Automated prep notes, post-call insights, and leaderboards drive adoption and accountability at scale.

* "The ability to coach at scale—that’s what I’m missing today."

* Pilot pricing is transparent ($99/user/month), with a low-risk, quick-start POC.

  • Low-lift onboarding and integration with Gong
  • Rapid, data-driven playbook creation from real calls
  • Actionable behavioral analytics and coaching tools
  • Automated prep notes and post-call insights for reps
  • Scalable, measurable coaching impact for managers

Ready to see how Zime can deliver coaching at scale? Start your low-lift pilot with Orbito’s approach.