Terms and Conditions
Last updated: September 18, 2025
TERMS OF USE
We are happy to have you here at Zime!
These Terms apply to the use of the website zime.ai and its mobile-optimized version and other media formats (collectively referred to as the "Platform"). The Platform is owned by Inner Fit Research Inc (including its parent company, subsidiaries, employees, officers, agents or affiliates), a company incorporated under the laws of State of California (hereinafter referred to as the "Company", "we", "us", or "our").
The information provided on the Platform is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Platform from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
1. Definitions
1.1. "Account" refers collectively to any registered access credentials provided to a person to use the Platform, including User Accounts, Manager Accounts, and Admin Accounts.
1.2. "Admin Account" refers to a registered account holder on the Platform assigned administrative privileges to exercise full company-wide access, including all organizational data and features, manage platform settings, authorize or delete data retention requests, audit internal access logs, and oversee all accounts and teams linked to their organization.
1.3. "AI Outputs" refers to any summaries, tasks, recommendations, analyses, or other content generated by the Platform"s artificial intelligence tools based on User Content.
1.4. "Content" refers to any data, text, audio recordings, video clips, documents, information, or other materials that you submit, upload, or post to the Platform.
1.5. "Manager Account" refers to a registered account holder on the Platform assigned management privileges to oversee a designated team, with the ability to view, monitor, and access all calls and data associated with the respective team under their supervision.
1.6. "Note Taker" refers to the automated feature of the Platform that may record meetings and generate transcripts, summaries, or insights if enabled by the user.
1.7. "Platform" refers to the website https://zime.ai/ and its services, including all features, tools, and applications.
1.8. "Privacy Policy" refers to the document that outlines how the Company collects, uses, stores, and protects your personal data, which is available at the Privacy Policy URL specified in these Terms.
1.9. "Third-Party Account" refers to online accounts you have with third-party service providers (e.g., gmail, CRM, HubSpot etc.) that you link to your User Account.
1.10. "User" refers to any individual who accesses or interacts with the Platform, including persons registered with a User Account, Manager Account, or Admin Account. Each User has access and permissions according to the role associated with their specific account type.
1.11. "User Account" refers to a registered individual account holder on the Platform who is authorized to record and participate in calls, access account-specific features, and view only data that is directly linked to their User Account.
1.12. "User Login Credentials" refers to the unique username, password, or any other authentication methods you create or use to access your Account.
2. Acceptance of Terms of Use
2.1. By accessing or using Platform you agree to the Terms. Please read this document carefully as it is a legally binding agreement between you/your representatives (collectively, "you" "your"), and Company.
2.2. Some areas of the Platform may include additional rules that apply to your access or use, and those rules will apply in addition to these Terms. Such linked rules including but not limited to Company"s privacy policy ("Privacy Policy") is hereby incorporated by reference into these Terms.
2.3. The Company reserves the right, at its sole discretion, to update, change, modify, add or remove portions of these Terms and policies at any time without any prior notice. It is your sole responsibility to review these Terms periodically for updates or changes.
2.4. Your continued use of the Platform following the posting of changes shall be deemed to mean that you accept and agree to the revisions. If you do not agree to these Terms, you may not use our services or create an account on the Platform.
2.5. As long as you comply with these Terms, the Company grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the Platform.
3. Membership Eligibility
3.1. Use of the Platform is available only to individuals who are at least 18 years of age or the age of majority in their jurisdiction, and who have the legal capacity to enter into binding contracts under applicable law. By accessing or using the Platform, you represent and warrant that you meet these eligibility requirements.
3.2. Individuals under the age of 18 (or the applicable age of majority) may not register for an Account or use the Platform. If a minor wishes to use the Platform, such access must be facilitated by a parent or legal guardian, who assumes full responsibility for the minor"s use. Any use of the Platform by a minor in violation of these Terms is unauthorized, and the Company disclaims all liability arising from such use.
3.3. The Company reserves the right, at its sole discretion, to terminate or suspend any Account or deny access to the Platform if it determines that the User does not meet the eligibility criteria or has violated these Terms.
3.4. Users accessing the Platform from outside the United States are responsible for compliance with local laws, to the extent applicable. The Platform is controlled and operated from the USA, and the Company makes no representation that it is appropriate or available for use in other jurisdictions.
4. Registration and Account creation
4.1. Registration is not required to view publicly available information on the Platform. However, access to the services offered on or through the Platform is limited for unregistered users. Full access to the Platform"s features and services requires User registration. The Platform supports accounts with "User", "Manager", and "Admin" roles, each having different levels of data access, visibility, and operational control.
4.2. In order to use the Platform, you must create an Account by single sign-on (SSO) through your Google or Microsoft account credentials, as well as a direct email and password login, or through such other login methods as may be enabled by the Company from time to time.
4.3. By registering, integrating, or authenticating with third-party Single Sign-On (SSO) services including Google or Microsoft, you acknowledge and agree that any associated data access is subject to both the Terms of this Platform and the policies/terms of those external services. You understand and agree that the Platform integrates with calendar services (Google, Outlook, or similar) to display upcoming meetings.
4.4. While signing-up on the Platform, the User shall not: (a) create an Account for anyone other than the User, unless such person"s prior permission has been obtained; (b) use a User Account that is in the name of another person with the intent to impersonate that person; or (c) create more than one User Account on the Website.
5. Account Confidentiality Obligations
5.1. When registering, you must provide accurate information. You must not allow someone else to use your account and you cannot use someone else"s account or identity without authorization and any such attempts would attract appropriate legal actions.
5.2. You are responsible for maintaining the confidentiality of the information you hold for your Account, including your password, and for any and all activity that occurs under your Account. Company is not responsible for any harm or losses arising out of the unauthorized use of your Account.
5.3. You agree to notify us immediately of any unauthorized use of your Account or Login Credentials. By providing your contact information such as email ID, phone number etc., you consent that Company may approach you for providing any information regarding its services using such contact information.
5.4. You agree that the sole responsibility of maintaining the security and confidentiality of the User Login Credentials rests with you at all times. You shall not share these User Login Credentials with any third party and the Company shall not be liable for any loss or damage arising from such breach.
5.5. The Company reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the Platform and the User Account.
5.6. You are solely responsible for all activities that occur under the Account and hereby undertake that no such activity shall be unlawful or in violation of any applicable laws, rules and regulations of the USA.
5.7. In no event and under no circumstances shall the Company be held liable for any liabilities or damages resulting from or arising out of your use of the Platform or the User Login Credentials, theft of the User Login Credentials or release by you of the User Login Credentials to a third party, or your authorization to allow another person to access and use the Platform using the User Account.
6. Third Party Account
6.1. As part of the functionality of the Platform, you may link your Account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either: (1) providing your Third-Party Account login information through the Platform; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.
6.2. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.
6.3. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the "Third-Party Accounts Content") so that it is available on and through the Platform via your account, including without limitation any contact lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account.
6.4. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Platform.
6.5. If you integrate Third-Party Accounts or calendars, the Platform is authorized to fetch, display, and process data to provide intended features and insights. The Platform shall never alter, remove, or create data/events in your Third-Party Accounts.
6.6. The CRM and pipeline review features may be customized to align with your specific requirements. Implementation of customization requests may take up to one (1) week. The Company disclaims any liability for the accuracy, completeness, or reliability of information generated or displayed based on such customized inputs.
6.7. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third Party Account is terminated by the third-party service provider, then Third-Party Accounts Content may no longer be available on and through the Platform. You will have the ability to disable the connection between your account on the Platform and your Third-Party Accounts at any time.
6.8. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.
6.9. We make no effort to review any Third-Party Accounts Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Third-Party Accounts Content.
6.10. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your device or computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Platform.
6.11. You can deactivate the connection between the Platform and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your Account.
7. Copyright & Intellectual Property
7.1. Company and its affiliates hold copyright over all content included, uploaded, downloaded, on or made available through Platform such as text, graphics, logos, trademarks, service marks, trade names, button icons, images, video clips, digital downloads, data compilations, webs, tools, applications and other intellectual and proprietary rights associated with Company"s services provided on the Platform.
7.2. These are also protected under applicable intellectual property laws. The compilation of all content, data, database, reports, records, analysis, insights or any other output included on or made available on the Platform is the exclusive property of Company.
7.3. By accepting these Terms, you submit to the applicable copyright laws, copyright notices or any other instructions notified on Platform and you shall not use, extract, replicate and/or re-utilize parts of the content available on the Platform without prior written consent of the Company.
7.4. Any proprietary rights, including intellectual property rights are the sole ownership of Company and its affiliates and you shall not in any case claim any rights on the same whatsoever.
7.5. You hereby confirm that you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract for re-utilization of any substantial parts of the content on the Platform. You further agree not to create or publish any service which may create an impression that such services belong to the Company.
7.6. You are strictly prohibited from using any of our trademarks, trade names, service marks, copyrights, or logos in any manner, which creates the impression that such items, belongs to or are associated with you, without Company"s written consent, and you acknowledge that you have no ownership rights on or to any of such items.
7.7. You are not authorized to link our Platform or its content to any other website containing any data which is inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful/illegal topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights.
7.8. The content on the Platform is for specified use only as defined in these Terms and is copyrighted by the Company. You may not, under any circumstances, use, alter or change any of the content available on the Platform and violating this will attract appropriate penal action under the applicable laws.
7.9. You should comply with copyright rules in order to avail our services without any disruptions. Any default in complying with such rules would be subject to appropriate actions.
7.10. In the event you find out a copyright infringement has been conducted by a third person, you or your authorized representative should notify the Company immediately by contacting us at support@zime.ai.
8. Your License to Use the Services
8.1. Company grants you a limited, non-exclusive, non-transferable license to use and access the Platform provided that you comply with the Terms and such other additional rules provided therein. Such license will not permit you to resale or engage in commercial use of the Platform.
8.2. Company reserves the right, title and interest not expressly granted under this license to the fullest extent possible under applicable laws. Unless and otherwise expressly authorized, you shall not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the services.
8.3. Any such unauthorized acts or any act which is inconsistent with these Terms would attract immediate termination of your right to use the Platform.
8.4. You hereby agree that you may not misuse the Platform and Company can at any time revoke, terminate or restrict your license to use the Platform in the event of violation of these Terms.
9. Platform Rules
You hereby agree to follow the rules mentioned below to continue the use of the Platform:
You shall not scrape, monitor, or copy any part of the Platform in an automated way, using robot, scraper, or any other method of access other than manually accessing the publicly available portions of the services.
You shall not violate, bypass or circumvent any restrictions which prevent or limit your access to the Platform.
You shall not compete with our business and influence our revenue and solicit our users directly or indirectly, in any prohibited or unethical manner.
You shall not interfere with any other user's right to use and enjoy the Platform and shall not influence or mislead them in an unauthorized manner.
You shall not attempt/commit an act which impairs our computer systems or transmits software viruses, worms, or other harmful files and gain unauthorized access to the Platform.
You shall not use any part of the Platform's services in unsolicited mailings or spam materials.
You shall not use this Platform as a device to violate any third-party rights, including but not limited to, copyright, trademark, privacy rights or any other intellectual property rights or proprietary rights, rights of privacy (including without limitation unauthorized disclosure of a person"s name, e-mail address, physical address or phone number) or rights of publicity.
You shall not host, display, upload, modify, publish, transmit, update or share any information that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, sexually-explicit (including nudity, implied nudity, excessive visible skin or cleavage, even if not explicitly sexual in nature, and any images focused on individual body parts, even if not explicitly sexual in nature), pedophilic, libellous, invasive of another person"s privacy, hateful or racially or ethnically objectionable, sensational, gory, depicting violence or threats of violence, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.
You shall not host, display, upload, modify, publish, transmit, update or share any information that contains assertions or implications about a person"s race, ethnic origin, religion, beliefs, age, sexual orientation or practices, gender identity, disability, medical condition (including physical or mental health), financial status;
You shall not gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, or other areas of the Platform or solicits passwords or personally identifying information for commercial or unlawful purposes from other users of the Platform;
You shall not host, display, upload, modify, publish, transmit, update or share any information that contains software viruses or any other computer codes, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
You are strictly prohibited from attempting/committing any illegal acts such as threatening, stalking, harassing and deceiving other users of the Platform. The Platform must also not be used for misleading/deceiving or defaming any third parties and any such act which results in objectification, solicitation of personal information, transmitting pornography or promoting illegal substances would attract stringent legal actions according to the USA laws.
You shall not attempt/commit any acts that are illegal or not protected by law.
You have the sole responsibility for adequate protection and backup of your data and equipment used in connection with this Platform.
You agree that use of proxy while using the Platform may result in blocking of User Account with or without providing 24 hours prior notice to you. It is expressly agreed by the parties that the Company may assign all or part of its rights or duties under these Terms without such assignment being considered a change to these Terms and without notice to you, except to the extent provided by law.
You agree and acknowledge that (a) you shall not use the Platform for any illegal or unauthorized purpose; and (b) your use of any information or materials on the Platform is entirely at your own risk, for which the Company shall not be liable. You agree to comply with all laws, rules and regulations applicable to the use of the Platform.
10. User Content and AI Outputs
10.1. User Content Submission. Users may submit, upload, record, or otherwise provide data, audio recordings, transcripts, documents, notes, and other materials ("User Content") to the Platform for purposes including but not limited to AI analysis, meeting transcription, collaboration, and task management.
10.2. License to Use. By submitting User Content, Users grant the Company a worldwide, perpetual, royalty-free, transferable, and sublicensable license to use, reproduce, modify, distribute, display, and create derivative works from the User Content for purposes related to the performance, operation, promotion, and improvement of the Platform, including providing AI-generated outputs and collaborative tools.
10.3. AI-Generated Outputs. The Platform generates AI Outputs such as summaries, insights, analysis, recommendations, and task lists based on User Content. These AI Outputs are owned by the Company; however, their use is subject to the confidentiality and data protection terms herein. Users understand that AI Outputs are automated and may not be fully accurate and should be used with due diligence.
10.4. Content Visibility and Access. User Content and AI Outputs may be accessible to Users according to their role and permissions. Users agrees to such access, consistent with their assigned permissions.
10.5. Content Moderation and Removal. The Company reserves the right to monitor, review, modify, or remove any User Content or AI Outputs that violate these Terms, are unlawful, offensive, infringe intellectual property, or are otherwise inappropriate. Users agree that such actions may occur without prior notice and that the Company is not responsible for User Content or its consequences.
10.6. User Conduct in Submissions. Users must not upload or submit content that is defamatory, obscene, illegal, harmful, infringing, or otherwise prohibited under these Terms or applicable law. The Company may disable User Content hosting privileges in case of violations.
10.7. Irrevocability of Submissions. Users acknowledge that User Content submitted to the Platform cannot be withdrawn and may continue to be used by the Company and other Users as permitted here.
10.8. User Liability. Users are liable for all consequences arising from their User Content submissions, including any claims or damages incurred by third parties. Users agree to indemnify the Company against any liabilities related to User Content.
10.9. Data Retention. The Company stores the User Content until explicit written deletion requests are communicated by an authorized Admin to the Company. For deletion request, please contact us at [support@zime.ai].
11. Communication Policy
By accepting these Terms, you agree to the following:
Once you register as a User on the Platform, you may receive multimedia text messages as SMS, WhatsApp, Facebook Messenger, Instagram, Telegram and phone calls from the Company on the registered mobile number and you may receive e-mails on your registered e-mail address. These messages, e-mails and calls could relate to your registration, transactions that you carry out through the Platform and promotions that are undertaken by the Company. You, hereby, by way of accepting these Terms consent to the receipt of such communication from the Company.
The Company may send you communications, including alerts, notifications, authentication codes (OTPs), or service-related messages to your registered email address or other contact information provided during registration via Account registration. Such messages may be sent via email or in-application notifications, depending on your account settings and permissions. The Company is not responsible for any delay or failure in delivery of these communications due to issues beyond its control, including network failures, third-party service disruptions, or incorrect contact details.
The Platform may provide OTPs, authentication links, or system-generated messages to support account access, verify identity, or notify users of activity related to their use of the Platform. These communications are essential to the secure functioning and usage of the Platform"s services.
Upon delivery of any such alert, notification, or message via email or in-app notification, it shall be deemed that you have received and acknowledged the communication. The Company disclaims liability for any failure on your part to receive or review such messages.
While the Company makes reasonable efforts to ensure the accuracy and timely delivery of such communications, technical or system errors may occur. You agree to promptly notify the Company of any errors, and the Company will use commercially reasonable efforts to resolve them in a timely manner.
You agree to hold the Company harmless from any loss, damages, claims, or expenses (including legal fees) arising out of or in connection with any delays, failures, or inaccuracies in the communications sent to you through the Platform.
The availability and performance of communication services may depend on external factors including internet connectivity, server performance, email client compatibility, and notification settings. The Company shall not be liable for any undelivered, delayed, or distorted messages resulting from such external dependencies.
12. Termination of Access to Services
The Account can be terminated at any time by:
By you, by choosing to delete your User Account through the account settings available on the Platform. Upon deletion, all data, saved configurations, service history, and associated content linked to your account will be permanently removed and will not be recoverable. You acknowledge and agree that the Company shall not be liable for any loss of data resulting from such deletion.
By the Company, at its sole discretion, with or without cause, including but not limited to violation of these Terms, misuse of the Platform, or extended periods of inactivity. The Company also reserves the right to suspend or restrict access to the Platform temporarily or permanently in such cases.
13. Disclaimer of Warranties
13.1. THE PLATFORM AND ITS CONTENTS ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. THE COMPANY DOES NOT PROMISE THAT THE PLATFORM OR ANY CONTENT, SERVICE OR FEATURE OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED, THAT YOUR USE OF THE PLATFORM WILL PROVIDE SPECIFIC RESULTS, OR THAT ANY CONTENT WILL BE FREE OF VIRUSES, CONTAMINATION OR DESTRUCTIVE FEATURES.
13.2. ALL INFORMATION PROVIDED ON THE PLATFORM IS SUBJECT TO CHANGE WITHOUT NOTICE.
13.3. UNDER NO CIRCUMSTANCES WILL THE COMPANY BE LIABLE IN ANY WAY FOR USER CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN USER CONTENT, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF USER CONTENT.
13.4. COMPANY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF QUALITY, ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE PLATFORM AND/OR ANY CONTENT.
14. Use of Artificial Intelligence
14.1. BY USING THE NOTE TAKER FEATURE, YOU AGREE TO INFORM AND OBTAIN REQUISITE LEGAL CONSENT FROM ALL MEETING PARTICIPANTS PRIOR TO RECORDING. THE PLATFORM MAY AUTOMATICALLY RECORD MEETINGS AS PER DEFAULT SETTINGS, BUT USERS RETAIN FULL MANUAL CONTROL TO ENABLE/DISABLE OR RESYNC THE NOTE TAKER FOR ANY EVENT.
14.2. IF MEETINGS ARE RECORDED USING NATIVE THIRD-PARTY TOOLS (SUCH AS ZOOM OR MICROSOFT TEAMS), ZIME"S NOTE TAKER IS NOT INVOLVED IN THE RECORDING PROCESS. ZIME WILL ACCESS THE RECORDED MEETING DATA ONLY THROUGH THE RESPECTIVE PLATFORM"S AUTHORIZED API CONNECTIONS, PROVIDED THAT YOU HAVE GRANTED THE NECESSARY ACCESS TOKENS AND ARE LOGGED INTO SUCH PLATFORMS.
14.3. IN SUCH CASES, ZIME SOLELY FETCHES AND DISPLAYS THE DATA ON YOUR DASHBOARD AND IS NOT RESPONSIBLE FOR THE RECORDING ITSELF. THE COMPANY DISCLAIMS ANY LIABILITY FOR FAILURES IN LEGAL COMPLIANCE REGARDING MEETING NOTIFICATIONS OR CONSENT OBLIGATIONS.
14.4. YOU ACKNOWLEDGE THAT THE PLATFORM UTILIZES ARTIFICIAL INTELLIGENCE TO GENERATE MEETING SUMMARIES, TASKS, RECOMMENDATIONS, AND OTHER OUTPUTS, AND THAT SUCH OUTPUTS ARE AUTOMATED AND GENERATED BASED ON AVAILABLE DATA.
14.5. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY AI-GENERATED OUTPUT. YOU ARE RESPONSIBLE FOR INDEPENDENTLY VERIFYING ANY INFORMATION BEFORE RELYING ON IT, AND THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES RESULTING FROM ANY DECISIONS MADE OR ACTIONS TAKEN BASED ON AI-GENERATED CONTENT.
14.6. YOU ACKNOWLEDGE AND AGREE THAT ALL SUMMARIES, TRANSCRIPTS, RECOMMENDATIONS, ANALYSES, OR INSIGHTS GENERATED BY THE PLATFORM VIA ARTIFICIAL INTELLIGENCE (AI) AND LARGE LANGUAGE MODELS (LLMS), INCLUDING BUT NOT LIMITED TO THOSE DERIVED FROM SALES CALLS, CRM DATA, OR MEETING RECORDINGS, ARE PROVIDED PURELY FOR INFORMATIONAL PURPOSES AND COMPANY GIVES NO REPRESENTATIONS, WARRANTIES OR GUARANTEES WITH RESPECT TO SUCH OUTPUTS.
14.7. YOU HEREBY WAIVE ANY CLAIMS AGAINST COMPANY AND ITS AFFILIATES FOR ANY DECISIONS TAKEN, DAMAGES SUFFERED, OR ACTIONS MADE BASED ON PLATFORM-PROVIDED AI OUTPUTS. YOU ARE SOLELY RESPONSIBLE FOR INDEPENDENTLY VERIFYING ANY INSIGHTS, TRANSCRIPTS, OR ANALYSES BEFORE RELYING ON THEM IN ANY BUSINESS OR LEGAL CONTEXT.
14.8. The above disclaimer also applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, negligence or any other cause of action.
15. Third-Party Website and Content
15.1. The Platform may contain (or you may be sent via the Platform) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").
15.2. Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Platform or any Third-Party Content posted on, available through, or installed from the Platform.
15.3. This includes the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
15.4. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us.
15.5. If you decide to leave the Platform and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms no longer govern.
15.6. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Platform or relating to any applications you use or install from the Platform.
15.7. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.
15.8. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services.
15.9. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
16. Privacy Statement
We care about data privacy and security. Please review our Privacy Policy. By using the Platform, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Platform is hosted in the USA. If you access the Platform from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the USA, then through your continued use of the Platform, you are transferring your data to the USA, and you agree to have your data transferred to and processed in the USA.
17. Services Auditing and Monitoring
Company reserves the right to audit and monitor (manually or through automated means) the use of its services to ensure compliance with the Terms and to maintain and improve the provision of the services. The Platform may also (but is not required to), monitor the content on the services using manual review or technical measures to screen, block, filter, edit or remove content. We may terminate or suspend Accounts or delete, edit or remove content that we, in our sole discretion, deem illegal, offensive, abusive, in violation of the Terms or our other policies, or otherwise inappropriate or unacceptable. All enforcement determinations are made at our sole discretion, and we will not incur any liability or responsibility if we choose to remove or delete any content.
You acknowledge, consent, and agree that we may access, preserve, and disclose information about your use of the services, including your communications and content you submit, if required to do so by law or in good faith believe that such access, preservation, or disclosure is reasonably necessary to; (i) comply with legal process (ii) enforce the Terms (iii) respond to claims that any content you submit violates the rights of third parties (iv) respond to your requests for customer service or (v) protect the rights, property or personal safety of us, our users and the public.
The Platform is able to monitor the use of the services and the content available on the services at any time. You hereby also agree that we may disclose information obtained through the services in response to a legal request or as required by law. Company can also make decisions to change or remove content, or suspend use of the services, based on content submitted or available on the services.
18. Limitations of Liability
You acknowledge and agree that Company, its affiliates, officers, directors, employees, agents, and successors shall not be held liable for any damages arising out of or related to your access to or use of the Platform or any features, outputs, or services provided through it, including but not limited to AI generated summaries, action items, integrations, or productivity tools. To the fullest extent permitted by law, Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or business interruption, even if Company has been advised of the possibility of such damages.
19. Indemnity
You agree to indemnify and hold Company, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys fees), due to or arising out of or in connection with: your use of or access to the Platform or its content; content that you share; and your violation of these Terms or any additional rules, guidelines or terms posted for a specific area/service of the Platform. You agree not to settle any matter in which you have indemnity obligations without Company"s prior written consent. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
20. Assignment
In any event, you are not authorized to transfer, assign or sell your interest in the Platform to any third person without the express, prior written consent of Company. It is expressly agreed by the parties that the Company may assign all or part of its rights or duties under these Terms without such assignment being considered a change to these Terms and without notice to the you, except to the extent provided by law.
21. Governing Law and Jurisdiction
These Terms and your use of the Platform are governed by and construed in accordance with the laws of the State of California without regard to its conflict of law principles.
22. Service Commitment
The Company shall use commercially reasonable efforts to investigate and resolve reported bugs, errors, or operational issues within forty-eight (48) to seventy-two (72) hours of receipt of a valid support ticket. Resolution times are dependent on the nature, complexity, and severity of the reported issue, and no guarantee is made that all issues will be resolved within such timeframes.
The Company will provide reasonable troubleshooting assistance to identify, isolate, and address issues reported by Users. Users may be required to provide necessary information, error logs, or access permissions to enable effective troubleshooting. Failure to provide such cooperation may delay resolution.
The Company will use commercially reasonable efforts to ensure that the Platform remains available at least ninety-five percent (95%) of the time during any calendar month, excluding scheduled maintenance, emergency maintenance, and downtime caused by third-party service providers, Force Majeure Events, or User-side issues. Scheduled maintenance will, where practicable, be notified in advance. Emergency maintenance may be performed without prior notice if deemed necessary to preserve the security, stability, or functionality of the Platform.
The Company shall not be responsible for: (a) issues caused by misuse, unauthorized modifications, or use of the Platform in a manner inconsistent with the documentation or intended purpose; (b) failures or delays arising from third-party platforms, APIs, internet connectivity, or hosting services; and/or (c) any indirect, incidental, or consequential damages resulting from downtime, data loss, or service disruptions. While the Company endeavors to maintain prompt resolution times and system availability, all commitments herein are subject to commercially reasonable efforts only and shall not constitute a guarantee or warranty of uninterrupted service, specific response times, or defect-free operation.
23. Force Majeure Events
For the purpose of these Terms, the term "Force Majeure Event" shall mean any event that is beyond the reasonable control of the Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, foreign or governmental order including orders of lock-down, quarantine, an outbreak of an epidemic, pandemic or other communicable diseases, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of the Company and which the Company is not able to overcome. The Company shall solely determine what would constitute as a Force Majeure Event and the same shall be final and binding upon its Users. The Company shall not be liable to the User for Platform"s failure to perform or for delay in the performance of the Platform including any unavailability, non-availability or partial availability of the Platform, downtime, maintenance of the Platform, slow-down of the Platform, any disruption, defects, deficiency or delay in the Services arising from the acts/omissions of the User, non-responsiveness of the User, in each case to the extent such failure or delay results from causes beyond Company"s reasonable control including Force Majeure Events.
24. Corrections
There may be information on the Platform that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Platform at any time, without prior notice.
25. Survival
The disclaimer of warranties, disclaimers, the limitation of liability, and the governing law provisions shall survive any termination of these Terms.
26. Contact Us
If you have any questions or concerns about these Terms, please get in touch with our legal team at:
Inner Fit Research Inc
3500 Palmilla Drive
San Jose, CA 95134
United States
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
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