Sales → CS Handover

Fills the handover document CS uses to accept an account. Two kinds of field live in it, and the difference is the whole skill:

1. Fields Zime data can fill — stakeholders, why we won, objections,

commitments, call history, current state.

1. Fields only the rep knows — NDA links, drive folders, demo slots,

client sensitivities, what not to say.

Category 2 is left as an explicit [SALES TO FILL] prompt. Never guessed.

Why guessing is worse than blank here

CS accepts or rejects a handover based on this document. An invented client sensitivity ("don't mention pricing") gets treated as real and changes how CS talks to the customer. A blank field gets chased and filled. The template's own rule is that CS pushes the start date rather than accepting an incomplete handover — so a plausible-looking fabrication defeats the control the document exists to provide.

How It Works

┌─────────────────────────────────────────────────────────────────┐
│                   SALES → CS HANDOVER                            │
├─────────────────────────────────────────────────────────────────┤
│  STEP 1 — RESOLVE                                                │
│  ✓ list_deals (deal handover) or list_accounts (account)         │
├─────────────────────────────────────────────────────────────────┤
│  STEP 2 — GATHER                                                 │
│  + ask_zime — why we won, objections, commitments          │
│  + list_meetings — call history, cadence, last engagement        │
├─────────────────────────────────────────────────────────────────┤
│  STEP 3 — FILL, DON'T GUESS                                      │
│  ✓ Zime-backed fields filled with evidence + dates               │
│  ! Rep-only fields left as [SALES TO FILL]                       │
│  ✓ Open gaps listed at the top so CS sees them first             │
├─────────────────────────────────────────────────────────────────┤
│  STEP 4 — DELIVER                                                │
│  ✓ Create a Google Doc when Google Drive is connected            │
│  ~ Otherwise hand back the markdown to paste in manually          │
├─────────────────────────────────────────────────────────────────┤
│  LOCAL FALLBACK (no zime-mcp)                                    │
│  ~ Narrower draft from provided transcripts or CRM export        │
└─────────────────────────────────────────────────────────────────┘

Usage

/create-sales-to-cs-handover <deal or account name>

Build the handover for: $ARGUMENTS

Routing

• Deal strategy while still selling → deal-strategy.
• Just the open commitments → actions-commitments.
• An account review deck for a QBR → create-sales-asset.
• The account's CRM record alone → get-account.

What I Need From You

The deal or account name. Also useful, and otherwise left blank:

• Who's handing over, and to whom
• Anything sensitive CS must not say or do
• Links (drive folder, NDA, charter) if you have them

Anything not supplied comes back as a [SALES TO FILL] prompt — that's the design, not a shortfall.

MCP mode (required when zime-mcp is connected)

Required tools: list_deals / list_accounts (resolve), ask_zime (evidence), list_meetings (call history).

Step 1 — resolve

{ "query": "Acme" }

multiple_matches → show candidates, ask, pin. A handover written about the wrong account is worse than none.

Step 2 — gather, asking for dates and names

Name the deal or account in the question itself, since ask_zime has no separate deal/account scoping argument:

{ "question": "For the Acme deal: who are the stakeholders and what does each one care about, why did we win, what objections or blockers are still live, and what did we commit to delivering? Give the evidence, the speaker, and the date for each." }

Call history:

{ "query": "Acme", "start_date": "2026-02-01", "end_date": "2026-08-13" }

Ask for speaker and date explicitly — a stakeholder motivation with no source can't be validated by CS.

Outcomes

Usual shapes — resolved / multiple_matches / no_match, or {"error": "<CODE>"} (INTERNAL_ERROR retry once; UNAUTHORIZED / FORBIDDEN means re-authorize or lack of access). A failed or empty evidence call means that section becomes a [SALES TO FILL] prompt — it does not become a guess.

Output

Follow [references/handover-template.md](references/handover-template.md) for the full field list. Structure:

# Sales → CS Handover: [Account]
_Drafted from Zime call and CRM data on [date]. Sections marked
[SALES TO FILL] need the rep before CS can accept._


### Render it as a visual artifact

Present the finished output as a self-contained HTML artifact rather than
plain markdown in the chat, so it's scannable at a glance:

- **Card-style sections** for each block above, not one long wall of text.
- **Badges** for short labelled values (stage, status, owner, dates).
- **Light colour accents on status and risk fields only** — red for
  at-risk/blocked/overdue, amber for needs-attention, green for
  on-track/confirmed. Colour carries meaning here, so never colour a field
  that has no status semantics, and always keep the word as well as the
  colour: colour alone is unreadable for anyone who can't distinguish it.
- **Keep prose in the chat response, not in the artifact.** Caveats, what
  you did, and what to do next belong in the surrounding message. The
  artifact holds the structured result.
- Every grounding rule above still applies. An artifact makes gaps *less*
  visible, so a missing value stays visible as "not stated" rather than
  being quietly dropped to keep a card tidy.

Fall back to the markdown above when artifacts aren't available in the
current environment (for example Claude Code in a terminal). Say which you
did only if the user asked for a specific format.

## Open gaps — blocking acceptance
- [ ] [field] — [SALES TO FILL]

## 1. Deal and commercial status
| Field | Value | Source |
|---|---|---|
| Deal | [name] · [stage] · [amount] | CRM |
| Close date | [date] | CRM |
| NDA / charter links | [SALES TO FILL] | — |

## 2. Client context
[what they do, team shape, tooling — evidence + date, or SALES TO FILL]

## 3. Stakeholders
| Name | Title | Role | What they care about | Source |
|---|---|---|---|---|
| [name] | [title] | [champion / DM / economic buyer] | [motivation] | [call, date] |

## 4. Why we won
- **[hook]** — [evidence] — [speaker, date]

## 5. Objections and blockers still live
| Objection | Raised by | Date | Status |
|---|---|---|---|

## 6. Commitments made
| Commitment | Owner | Due | Source |
|---|---|---|---|

## 7. Call history
| Date | Meeting | Type | Attendees |
|---|---|---|---|

**Last engagement:** [date] · **Cadence:** [observed pattern]

## 8. Marching orders for CS
[first actions, from what the calls indicate]

## 9. What NOT to do — client sensitivities
[SALES TO FILL] — not inferable from call data

## 10. Open questions for CS to chase
- [unresolved item] — [source]

Deliver as a Google Doc

Once the markdown above is filled in, create the actual handover doc so CS gets a real file, not a chat message to copy by hand:

1. Check whether a Google Drive connector is available.
2. If yes, call it to create a file with title: "Sales → CS Handover: [Account]",

mimeType: "application/vnd.google-apps.document", and the markdown above as the text content. Share the resulting link back to the user.

1. If no Drive connector is available, say so plainly and give the user the

markdown to paste into a doc themselves. Don't silently stay in chat — name the gap so the user knows a manual step is needed.

Rules

• `[SALES TO FILL]` is mandatory for: NDA and charter links, drive folder,

demo/kickoff slots, client sensitivities, what-not-to-say, post-POC commercial terms. Never infer these — none are reliably in call data.

• Every Zime-filled row carries a source (call + date). CS validates the

handover; unsourced claims can't be validated.

• Lead with Open gaps. CS reads that first and knows immediately whether

this handover is acceptable.

• A stakeholder needs a real source. No inferring a champion from who

talked most.

• Never invent an owner or a due date on a commitment. "not stated" is

correct.

• If the account has almost no call history, say so plainly at the top — a

thin handover honestly labelled is useful; a padded one is not.

Tips

1. Supply the links up front — they're the most common blockers to

acceptance.

1. Sensitivities are yours to write — the calls rarely contain them and

guessing them is the most dangerous fabrication in this document.

1. Widen the call-history window — handovers want the whole relationship,

not the last 90 days.

1. Chase the gaps with `actions-commitments` before handing over.

Local mode (only when no zime-mcp server is connected)

If the user provides transcripts or a CRM export, draft from those files only. Open with one line saying the draft covers only the provided files, so stakeholder motivations and objections from other calls are missing by construction. Expand [SALES TO FILL] to cover everything the files don't carry.

What this sends where

MCP mode sends query words (to list_deals/list_accounts), the evidence question naming the deal or account (to ask_zime), and query words plus dates (to list_meetings). If a Google Drive connector is available, the finished handover text is sent to it to create the doc. Local mode reads only the provided files.

Related Skills

• actions-commitments — close the gaps before handing over
• deal-strategy — the pre-handover view of the same deal
• create-sales-asset — the account review deck CS will run later