No training on your data
Zime does not train or fine-tune AI models on your data or any other customer's data.
We are happy to put this commitment in the DPA.
Data shared with Zime's AI providers is used for service delivery and inference, not to train their models.
A custom AI brain for each customer
Zime builds a company specific knowledge layer from the content you provide, such as playbooks, product sheets and documentation, so that outputs are grounded in your own approved sources.
AI providers and what each one receives
| Provider | Used for | Your data it receives |
|---|---|---|
| Amazon Bedrock (AWS) | Call insights | Call transcripts with speaker names, call title and date, deal stage |
| Google Vertex AI (Gemini) | Email insights; backup for call insights; matching attendees to speakers | Transcripts, emails logged in your CRM, attendee names and emails, CRM context |
| OpenAI | Ask Zime, prep notes, deal highlights and search | Questions, call excerpts, CRM, email and calendar context |
| Anthropic | Document generation; backup for Ask Zime and prep notes | Deal details, call summaries and questions, when these features are used |
| OpenRouter | Routes backup requests to other model providers; the in-app search box | Prompts, including call transcripts, when a backup model is used; text typed into the search box |
| Deepgram | Transcription of multilingual calls, calls without captions and uploads; live transcription | Call recordings and live meeting audio |
| ElevenLabs | Voice in AI Roleplay and Ask Zime; live speech to text | Voice audio, roleplay transcripts and answer text |
Locations, and the other providers that support the service, are on the Sub-processors page.
Your controls
Your workspace's recording settings decide which meetings are recorded, and every integration is connected by your own people. An AI assistant you connect to Zime, such as Claude, signs in as the user and sees only what that user can see in Zime.
AI governance
How Zime selects models and reviews AI output is described in the AI Governance page.