Sign in with Google or Microsoft
Which sign-in your company uses, what your IT team may need to approve, and what each sign-in message means
Everyone at your company signs in to Zime with the same kind of work account, either Google or Microsoft. This page explains which one your company uses, what your IT team may need to approve before the first sign-in, and what each sign-in message means.
How sign-in works
Your company signs in with Google or Microsoft, and Zime sets which one when your workspace is created.
People open your company's Zime address, which looks like yourcompany.zime.ai, and choose their work account. The same provider is used for the calendar, so a Google company connects Google Calendar and a Microsoft company connects Outlook. A company uses one provider, not a mix of both.
| Your company uses | People sign in with | Calendar they connect |
|---|---|---|
A Google Workspace account | Google Calendar | |
Microsoft | A Microsoft 365 account | Outlook calendar |
Microsoft: approve Zime once
Most Microsoft 365 organizations need an administrator to approve Zime once before people can sign in.
The app appears as Zime AI on the Microsoft permission screen. One approval covers both sign-in and the Outlook calendar.
Ask a Microsoft 365 administrator
Ask a Global Administrator at your company to open your Zime address and sign in.
Approve for the organization
On the Microsoft permission screen, tick Consent on behalf of your organization, then accept.
Connect the calendar
When the administrator connects their Outlook calendar, Microsoft may show the same screen again. Tick the same box.
Check with a colleague
Ask someone else to sign in. They should reach Zime without a message saying they need administrator approval.
If your IT team would rather approve Zime from the Microsoft Entra admin center, email support@zime.ai and we will send the link.
Google: only if your admin restricts apps
Google Workspace needs no setup unless your Google administrator restricts third-party apps.
Each person approves Zime's sign-in and calendar access for themselves. Zime asks only to read calendar events, plus your email address and basic profile. If API access is restricted at your company, people see a message that an administrator policy blocks access until Zime is trusted.
Open API controls
In the Google Admin console, go to Security, then API controls.
Trust Zime
Add Zime's app to your list of trusted apps. Email support@zime.ai for the app details.
Sign in again
Ask the person who saw the message to sign in again.
Who can sign in
People can sign themselves in only with an email address on your company's approved domains.
Zime records your approved domains when your workspace is created. Personal addresses such as Gmail or Outlook.com are not accepted unless your Zime team has turned that check off. People you invite from Admin skip the domain check when they sign in, but you can only invite addresses on your company's domains. If your company requires approval, a new person waits for an admin to approve them. The steps are in Invite people to Zime.
What the sign-in messages mean
These are the messages people see when Zime cannot let them in, and what to do.
| Message | What it means | What to do |
|---|---|---|
Work Email Required | A personal email address was used. | Sign in with the work account instead. |
Domain Not Authorized | The email's domain is not on your company's approved list. | Ask Zime to add the domain. Email support@zime.ai. |
Wrong Workspace | The account belongs to a different Zime workspace. | Use the address shown in the message to sign in. |
Admin approval is pending for your account | Your company requires approval and an admin has not approved this person yet. | Ask an admin to approve them in Admin, then Team. |
Your access to Zime is disabled | This account has been blocked. | Email support@zime.ai. |
Questions
Can some people use Google and others Microsoft?
No. Your company uses one sign-in provider, and its calendar follows the same provider.
Can we sign in with Okta, SAML or another provider?
Zime supports Google and Microsoft sign-in only.
Can we change from Google to Microsoft, or the other way?
Not from the app. Email support@zime.ai and the Zime team will go through it with you.
Do we need to allow Zime on our network?
If your network filters web addresses, allow your company's Zime address (yourcompany.zime.ai) and the sign-in address iam-prod.zime.ai. If people still cannot reach Zime, email support@zime.ai for the full list.
Why does my calendar ask for access again?
Connecting the calendar is a separate permission from signing in. See Connect Google Calendar or Connect Outlook Calendar.
Our Microsoft 365 policies are strict. What else should IT check?
See Zime with Microsoft 365: a guide for IT. It covers user assignment, Conditional Access, Intune, Teams and the Microsoft error codes people may see.
Still need help?
Write to support@zime.ai and the team will get back to you.