Connect your call recorder
Calls from Gong, Fireflies, MeetGeek and other tools, past and ongoing
If your team already records meetings with another tool, or makes calls through a dialer, Zime can import those calls instead of recording them itself. Your Zime team connects the tool using credentials you provide. This page lists the supported tools, what Zime needs from you, which calls Zime keeps, and what to expect once calls arrive.
Supported tools
Zime imports calls from these meeting recorders and dialers.
Meeting recorders capture video meetings, and dialers capture phone calls. For a tool that is not listed, your developers can send calls with the Call Ingest API, or you can email support@zime.ai to ask about it.
| Tool | Type | What Zime needs |
|---|---|---|
Fireflies | Meeting recorder | API credentials from your Fireflies admin |
Gong | Meeting recorder | API credentials from your Gong admin |
Chorus | Meeting recorder | API credentials from your Chorus admin |
MeetGeek | Meeting recorder | API credentials, and whether your MeetGeek account is in the EU or US region |
Attio call recordings | Meeting recorder | Access to your Attio meetings and call recordings. Ask your Zime contact to set it up. |
Ringover | Dialer | API credentials from your Ringover admin |
HubSpot calls | Dialer | HubSpot connected as your CRM in Zime |
Salesforce calls | Dialer | Salesforce connected as your CRM in Zime |
Set it up
Your Zime team connects the tool for you, with credentials you provide.
Create the credentials in your tool, or ask its admin to, and send them to your Zime contact the way they suggest. HubSpot and Salesforce calls need no credentials, because they come through your CRM connection, so connect your CRM first in Admin, on the CRM tab.
Name your tool
Tell your Zime contact which tool you use, and whether to import calls for everyone or only for some people or teams.
Create the credentials
Create API credentials in the tool, or ask its admin to. For MeetGeek, also note whether your account is in the EU or US region.
Share them securely
Send the credentials to your Zime contact the way they suggest. Do not paste them into email or chat in plain text.
Connect calendars
Ask each person to connect their calendar in Settings, on the Recordings tab, unless you use only a dialer.
Check the result
Once your Zime team confirms, open Settings, then the Recording platforms tab. A meeting recorder shows as the recording method for each platform, for example Via Fireflies. A dialer appears under Dialer Calls.
Which calls Zime keeps
Zime keeps a call when it can match it to a Zime user and, by default for meeting recorders, to a meeting on a connected calendar.
The rep on the call must be an active Zime user, and the email on the call in your tool must be their Zime email. By default, Zime skips a meeting recorder's call that does not match a meeting on a Zime user's connected calendar. Your Zime team can turn this calendar match off for your company. Dialer calls do not need a calendar match by default. Calls shorter than 5 seconds are skipped.
| What you see | Likely reason | What to do |
|---|---|---|
A rep's calls never arrive | The rep is not an active Zime user, or uses a different email in your tool | Add or activate the rep in Zime with the email they use in the tool |
Some meetings never arrive | There is no matching meeting on a connected calendar | Ask the rep to connect their calendar, or ask your Zime team about the calendar match |
A meeting is in your tool but not in Zime | The rep's recording preferences or a recording rule leave out that meeting | Check the rep's Call Recording card and your recording rules |
A very short call is missing | Calls under 5 seconds are skipped | Nothing to fix |
A call from a few minutes ago is missing | Zime checks your tool every 10 minutes | Wait for the next check, then look again |
Dialers
Dialer calls come from your phone system, so they need no calendar meeting by default.
Zime imports Ringover calls with Ringover API credentials, and HubSpot and Salesforce calls through your CRM connection in Zime. The rep on each call must be an active Zime user with the same email. For HubSpot and Salesforce calls, the rep is the call's owner in the CRM. No notetaker joins these calls. On the Calls page, use the Dialer filter to show or hide them.
| Dialer | How Zime connects | Who counts as the rep |
|---|---|---|
Ringover | Ringover API credentials | The Ringover user on the call |
HubSpot calls | Your HubSpot connection in Zime | The call's owner in HubSpot |
Salesforce calls | Your Salesforce connection in Zime | The call's owner in Salesforce |
Nooks or another dialer | The Call Ingest API | The rep you send with each call |
After it is connected
Imported calls get the same summary, insights and deal matching as any other call.
Zime checks your tool for new calls every 10 minutes, so a call appears once your tool has finished with it and the next check has run. Your Zime team can also import your past calls once, by default from the last 90 days. Agree the date range with your Zime contact.
If your tool already records your meetings and you do not want the Zime notetaker to join them too, ask your Zime contact to turn the notetaker off for your company.
Questions
Setup
5 answersWhich tools can Zime import calls from?
Fireflies, Gong, Chorus, MeetGeek and Attio call recordings, and the Ringover, HubSpot and Salesforce dialers. Other tools can send calls with the Call Ingest API.
Can we connect the tool ourselves?
No. Your Zime team connects it with the credentials you provide.
Do we need to connect calendars?
For meeting recorders, yes by default. Zime skips calls it cannot match to a meeting on a connected calendar, unless your Zime team turns that match off for your company. Dialers need no calendar by default. A connected calendar also gives you Upcoming Meetings and prep notes.
Can we import only some people's calls?
Yes. Your Zime team can limit the import to the people or teams you choose.
Can Zime import our past calls?
Yes, once. Your Zime team imports calls from your tool for a date range you agree, by default the last 90 days.
Calls
4 answersHow soon does a call appear?
Zime checks your tool every 10 minutes. A call appears once your tool has finished with it and the next check has run. Its summary and insights follow when Zime has processed it.
Why is a call missing?
Check these first:
- The rep is not an active Zime user, or uses a different email in your tool.
- The call does not match a meeting on a connected calendar, and the calendar match is on.
- The rep's recording preferences or a recording rule leave out that meeting.
- The call is shorter than 5 seconds.
- The import is limited to other people or teams.
If none of these fit, email support@zime.ai with the call's date and the rep's email.
Will the Zime notetaker also join our meetings?
If your tool already records your meetings, ask your Zime contact to turn the notetaker off for your company.
Until it is turned off, the notetaker joins your meetings alongside your tool. Turning it off for the company does not cover people who have their own recording preferences saved in Zime: the notetaker can still join meetings they attend. Your Zime contact can check this for your team.
What changes in Settings?
On the Recording platforms tab, each platform shows your tool as its recording method, for example Via Fireflies, and there are no native recording buttons. Dialers are listed under Dialer Calls.
Still need help?
Email support@zime.ai and include the details below.
If you report an issue, include:
- The tool you use
- The call's date and time
- The rep's email