Data retention
Understand how long Zime stores your audio recordings.
Teams trust Zime with their conversations, so the details matter. Here is exactly how long recordings stay with us, where they can live, what you can choose to keep, and what happens to everything Zime builds from them. If anything here is unclear, our support team is a short email away at support@zime.ai.
Questions
What is the default data retention policy?
3 years. By default, Zime keeps each call recording for three years, which gives your team a long, continuous history of conversations to revisit, share and learn from.
Zime only stores recordings for up to 3 years, and anything past that window is permanently deleted. You always know where your data stands: no hidden copies, and nothing kept beyond the window that applies to your workspace.
When does it start?
The retention period starts on the day the call recording audio or video is uploaded to Zime, rather than the day the conversation itself took place.
So a recording that reaches us a few days after the meeting has its clock begin the moment it arrives. Every file is handled the same way, which keeps the timeline simple and predictable for the whole team.
Can we retain more?
Yes. Longer retention is available, and our sales team will be glad to arrange it. Reach out and we will extend how long Zime keeps your recordings.
Teams usually ask when they want a deeper history for coaching, compliance or quarter-on-quarter reviews. Tell us how far back you would like to go and we will set the right window up for your workspace.
Where is my data stored?
Your data is stored in Backblaze and Google Cloud Storage.
Both are enterprise-grade providers, so your recordings sit on the same class of infrastructure the rest of your stack already relies on, with the durability and redundancy you would expect from them.
Can the data live in our own cloud?
Yes. Private cloud hosting is available. If your security posture calls for it, Zime can keep your data in your own private cloud rather than ours.
It is a common choice for teams with residency, ownership or audit requirements, and it changes nothing about the experience your people see day to day. Our team will walk through the setup with you and confirm exactly what moves before anything is switched over.
Can we choose what Zime keeps?
Yes. You decide what stays on file: the video, the audio, the transcript, or just the insights Zime draws from the call.
Some teams keep the full recording because coaching and reviews lean on hearing the conversation itself. Others would rather store nothing but the summaries and let the media go. Tell us the shape you want and we will set your workspace to match it.
Do I lose my insights too?
No. All of your insights and transcripts are retained.
They are the layer your favourite features are built on, and they read from it every day: AMA, weekly business reviews, pipeline reviews and much more. The summaries, takeaways and decisions Zime draws from a call stay with you, so the value of a conversation continues long after the audio itself has gone.
Still need help?
Write to support@zime.ai and the team will get back to you.